Responsible Service of Gambling (RSG) Course Guide: Guide for Training & Certification Requirements

Responsible Service of Gambling (RSG) Course Guide Australia

Table of Contents

Key Takeaways

Key Takeaways

  • An RSG Certificate is Legally Required: You must have an RSG to work in venues with gaming machines in most Australian states.
  • State-Specific Rules Apply: Each state has its own RSG requirements, including whether online training is accepted.
  • Most States Allow Online Training: QLD, WA, NT, SA, and TAS accept online RSG courses, while VIC requires in-person training.
  • RSG Certification Does Not Expire in Most States: Except for Victoria, where refresher training is required every three years.
  • Government-Approved Training is Essential: Only courses from accredited Registered Training Organisations (RTOs) are valid.
  • Beware of Unapproved Providers: Make sure your RSG course meets your state’s regulations to avoid wasting time and money.
  • RSG Certification Covers Many Roles: It’s required for gaming attendants, bar staff in venues with pokies, and some managers in licensed venues.
  • Employers May Require Additional Training: Some venues may have internal policies requiring extra training on gaming regulations.
  • Fast and Flexible Online Certification: In approved states, you can complete your RSG training online and get certified quickly.
  • Get Certified with a Trusted Provider: Choose a recognised RTO like National Online Courses (NOC) to ensure your RSG is valid and accepted.
RSG Certificate in Australia: Everything You Need to Know

Introduction to the RSG Certificate


Gambling is a huge part of Australia’s entertainment and hospitality sector, with thousands of pubs, clubs, and casinos offering gaming facilities.

But with this comes a responsibility to ensure gambling is conducted safely and ethically. That’s where the Responsible Service of Gambling (RSG) certificate comes in.

Whether you’re looking to start a job in the gaming industry or are required to complete the training for your current role, this guide will walk you through everything you need to know about the RSG certificate.

We’ll cover who needs it, how to get certified, and the specific requirements in different Australian states.

What Is the RSG Certificate?


The Responsible Service of Gambling (RSG) certificate is a mandatory qualification for anyone working in venues that provide gambling services in Australia.

It ensures that hospitality workers understand how to identify problem gambling behaviours, follow legal requirements, and create a safer environment for patrons.

In some states, the course is known as the Responsible Conduct of Gambling (RCG) certificate, but the content and purpose remain the same.

This training is required for employees working in:

  • Pubs and clubs with poker machines
  • Casinos
  • Gaming rooms in licensed venues
  • Any establishment offering betting or gambling services


The RSG certificate is a legal requirement, meaning you cannot legally work in a gambling-related role without it.

Employers also risk penalties if staff do not hold a valid certification.

Who Needs an RSG Certificate?


If you work in any role that involves gambling services, you are legally required to hold an RSG certificate.

This applies to a wide range of hospitality and gaming industry jobs, including:

  • Bar and gaming attendants in pubs and clubs
  • Casino staff working in gaming areas
  • Betting shop employees
  • Managers and supervisors overseeing gambling activities
  • Security personnel responsible for monitoring gaming areas

Even if you don’t directly handle gaming transactions, employers often require all staff in licensed venues to complete RSG training to ensure compliance with gambling laws.

Failure to obtain an RSG certificate can result in fines for both employees and employers, as well as potential job restrictions.

If you plan to work in the hospitality industry, especially in a venue with gaming facilities, getting your RSG is essential.


Why an RSG Certificate is Important


Responsible gambling is a serious issue, and hospitality workers play a key role in ensuring patrons gamble safely.

Protecting Patrons


Gambling can be addictive, and problem gambling affects thousands of Australians each year. RSG training equips you with the skills to recognise warning signs, offer assistance, and follow proper procedures to support at-risk patrons.

Legal Compliance


All states and territories have strict regulations governing gambling operations. Without an RSG, you may not be allowed to work in a licensed venue, and businesses that fail to comply with gambling laws face heavy penalties.

Career Benefits


Many employers prioritise candidates who already hold an RSG certificate. Having this qualification can give you an edge when applying for jobs in hospitality and gaming venues, helping you secure better opportunities and higher-paying roles.


How to Get an RSG Certificate


Obtaining an RSG certificate is a straightforward process, but it’s essential to choose a nationally recognised training provider.

Here’s what you need to know about getting certified.

1. Choose an Accredited Training Provider


To ensure your certification is valid, you must complete your RSG training through a Registered Training Organisation (RTO) that is approved in your state or territory.

2. Enrol in an RSG Course


Most RSG courses are available online and can be completed at your own pace. Some providers also offer in-person training, which may be beneficial for hands-on learning.

3. Complete the Course Modules


The training covers essential topics, including:

  • Understanding gambling laws and regulations
  • Identifying problem gambling behaviour
  • Providing responsible gambling assistance
  • Managing self-exclusion requests
  • Handling customer interactions professionally

4. Pass the Assessment


At the end of the course, you’ll need to complete an assessment to demonstrate your understanding of responsible gambling principles. This may include quizzes, case studies, or video roleplays.

5. Receive Your Certificate


Once you pass, you’ll receive a nationally recognised RSG certificate, which can be used to apply for jobs in gaming and hospitality.

6. Check State-Specific Requirements


Some states require additional steps, such as applying for a gaming licence or completing further in-person training. Always check your local regulations to stay compliant.


RSG Certificate Requirements by State


While the RSG certificate is nationally recognised, different states and territories in Australia have specific requirements for obtaining and using the certification.

Below is a breakdown of what you need to know based on where you plan to work.

State/Territory RSG Requirements Additional Notes
New South Wales (NSW) RSG training in NSW must be completed through an approved NSW training provider. You will also need to apply for a Competency Card. Face-to-face training is required in NSW—online courses are not accepted.
Victoria (VIC) Online or in-person RSG training is accepted. Certification is valid for working in licensed venues with gambling facilities. No additional licensing required.
Queensland (QLD) RSG training must be completed through an approved RTO, and a copy of the certificate must be kept on file at your workplace. Online courses are accepted.
Western Australia (WA) RSG training in WA is required for all gaming venue employees. The course can be completed online or in-person. Additional training may be required depending on the venue.
South Australia (SA) RSG training must be completed through an accredited provider. Certification is required for employment in gaming-related roles. No extra licensing is needed.
Tasmania (TAS) RSG certification is required for staff working in licensed gambling venues. Training can be completed online. Employers may request refresher training periodically.
Northern Territory (NT) RSG training in NT is mandatory for gaming staff. Certification must be issued by an approved provider. Online and in-person options are available.
Australian Capital Territory (ACT) RSG training is required for anyone working in gambling-related roles. Certification must be obtained from a recognised provider. Employers may have additional in-house training requirements.



Before enrolling in an RSG course, make sure the training provider is recognised in your state or territory. Some regions also require refresher training after a certain period.

Cost of an RSG Certificate


The cost of obtaining an RSG certificate varies depending on your state and the training provider you choose.

Below is a general price range to give you an idea of what to expect:

State/Territory Approximate Cost (AUD) Additional Notes
New South Wales (NSW) $130 - $180 Includes Competency Card application fee
Victoria (VIC) $50 - $90 Online and in-person options available
Queensland (QLD) $20 - $50 One of the most affordable states
South Australia (SA) $30 - $80 Pricing varies by provider
Western Australia (WA) $50 - $100 Online training widely accepted
Tasmania (TAS) $40 - $90 Course must be from an approved RTO
Northern Territory (NT) $40 - $100 Employer-funded training available in some cases
Australian Capital Territory (ACT) $40 - $90 Training must be completed within ACT-approved providers


What’s Included in the Course Fee?


Most RSG course fees cover:

  • Access to course materials
  • Assessment and certification
  • Digital Statement of Attainment
  • Competency card application (NSW only)

Some training providers may charge extra for hard copies of certificates or express processing.

Can Your Employer Pay for Your RSG Training?


In some cases, employers will cover the cost of an RSG certificate for new staff, especially if it’s a requirement for your job. If you’re looking to work in a venue with gaming services, it’s worth asking if they offer reimbursement for training costs.

Overall, the RSG certificate is an affordable investment that can open doors to job opportunities in the gaming and hospitality industry.


How Long Does It Take to Get an RSG Certificate?


The time required to complete an RSG certificate depends on the training format you choose. Most courses are designed to be completed in a single session, making it easy to fit into your schedule.

Typical RSG Course Duration

  • Online Training: 3 to 6 hours (self-paced)
  • In-Person Training: 1-day workshop (typically 4 to 6 hours)

Online RSG courses allow you to complete the training at your own pace, meaning you could finish it faster if you’re familiar with the material. Some providers also offer the option to pause and resume the course as needed.

Certificate Issuance Time


Once you successfully complete the course, you’ll receive a Statement of Attainment. The processing time varies by provider:

  • Instant Digital Certificate: Some providers issue an electronic certificate within minutes of course completion.
  • Standard Processing: 24 to 48 hours.
  • Physical Copy (if requested): May take 5 to 10 business days to arrive via mail.

Fast-Tracking Your RSG Certificate


If you need your RSG certificate urgently, check if the training provider offers:

  • Same-Day Certificate Processing – Some RTOs provide an express service.
  • Instant Digital Download – Many providers send the certificate via email immediately after passing the assessment.

For those looking to start work immediately, an online RSG course with instant certification is the fastest and best option.


Where Can You Work with an RSG Certificate?


Holding an RSG certificate opens up job opportunities in Australia’s hospitality and gaming industry.

Whether you’re looking for part-time work, a full-time role, or a career change, this certification is essential for any position that involves handling gambling services.

Industries and Venues That Require an RSG

Industry Examples of Workplaces
Hospitality Pubs, bars, and licensed clubs
Gaming & Entertainment Casinos, hotels, and entertainment venues
Sports & Betting TAB outlets and sports betting agencies
Retail & Community RSL clubs, bowling clubs, and community gaming halls


Job Roles That Require an RSG Certificate

  • Bar Staff & Waitstaff: Serving customers in venues that offer gaming services.
  • Gaming Attendants: Managing poker machines, taking bets, and ensuring responsible gambling compliance.
  • Duty Managers & Supervisors: Overseeing gaming areas and ensuring staff follow compliance regulations.
  • Cashiers & Customer Service: Handling payouts and customer inquiries at gaming facilities.


Why an RSG Certificate Can Boost Your Job Prospects


Many employers prefer candidates with both RSA (Responsible Service of Alcohol) and RSG certifications, especially in bars, pubs, and clubs.

Having an RSG qualification makes you a more versatile and valuable employee in Australia’s thriving hospitality and gaming sectors.


Frequently Asked Questions About the RSG Certificate


Do I need an RSG certificate to get a job in a pub or club?


It depends. If your role involves gaming machines (pokies) or working in a venue with a gambling area, then yes, you’ll need an RSG certificate. Many employers prefer new hires to already have one, so completing the course in advance can improve your chances of getting hired.


I'm a bartender. Do I need an RSG or just an RSA?


If you’re only serving drinks and not involved in the gambling side of things, an RSA (Responsible Service of Alcohol) certificate is usually enough. But if you’re working anywhere with pokies, TAB betting, or Keno, your employer will likely require you to have an RSG as well.


I'm a uni student looking for weekend work—should I bother with an RSG?


Absolutely. Many pubs, clubs, and casinos prefer hiring people who already have their RSG. It makes you more employable, especially if you’re applying for jobs in hospitality.


I’ve just moved states. Do I need to redo my RSG?


Maybe. Some states accept RSG certificates from other states, but others (like Victoria and Tasmania) require a state-specific certification. It’s best to check with the relevant gambling authority in your new state.


How quickly can I get my RSG certificate?


Most online courses take just a few hours, and you can usually get your certificate on the same day. If you need it urgently for a job, online training is the fastest option.


Is the RSG test hard?


No. The course covers practical scenarios related to responsible gambling. If you pay attention to the training, the test should is straightforward.


Can I fail the RSG course?


Most courses allow you to retake the test if you get anything wrong. The goal is to make sure you understand the responsibilities, not to trick you.


Do casinos require a different RSG certificate?


Casinos usually have stricter regulations, and some require additional training beyond a standard RSG. If you’re applying for a casino job, check with them about their specific requirements.


What’s the difference between an RSG and an RCG?


They’re essentially the same thing. Some states call it the Responsible Conduct of Gambling (RCG), while others use RSG. The training is the same.


Get Your RSG Certificate Online Fast – Get Started Now!


Ready to work in gaming venues?

You can get your RSG certificate 100% online – no waiting, no in-person classes.

Just sign up, complete the course at your own pace, and get certified from home.

Click the link, select your state, and start right now.

You could be done in just a few hours!

Samuel Bohr

With over 15 years of experience in the construction industry, Samuel has worked on major infrastructure and mining projects for top companies like Chevron, Rio Tinto, and BHP. After completing his plumbing apprenticeship, Samuel transitioned to plant operations and large-scale projects, including the WestConnex tunnel in Sydney. Samuel is now focused on teaching White Card and Safety Training courses as an accredited trainer, where he shares his extensive industry experience and expertise.