Online RSG Course WA

Course Overview

WA Online Responsible Service of Gambling (RSG) training provides you with the mandatory certification required to work in venues that offer gambling services in Western Australia. This course is approved by the Department of Local Government, Sport and Cultural Industries (DLGSC) and allows you to complete your training online at your own pace.

The RSG course WA covers key principles of responsible gambling, legal obligations for gaming staff, identifying problem gambling behaviors, and how to provide assistance to customers in need. You will also learn about harm minimisation strategies and venue compliance requirements.

Upon successful completion, you will receive a nationally recognised WA RSG Statement of Attainment, which is required for employment in licensed venues with gaming machines and other gambling services.

Course Requirements

To complete the Online RSG course WA, you must have:

• Valid identification: A government-issued photo ID such as a driver's license or passport.
• Stable internet connection: Required to access the course and complete assessments online.
• Basic English skills: You must be able to read, write, and understand English to complete the course requirements.
• USI (Unique Student Identifier): A mandatory requirement for all accredited training in Australia.
  
  
  
  

Who Should Take This Course?

This course is required for anyone working in the gambling and hospitality industry in WA, including:

• Bar and club staff working in venues with gaming machines
• Casino employees involved in customer service, gaming floor operations, or supervision
• Hotel and pub staff serving in licensed venues with poker machines
• Managers and supervisors responsible for gaming areas and compliance
• Security personnel monitoring gambling activities in licensed venues
  
  
  
  

What The Course Covers

The Online RSG course WA includes key competencies such as:

• Understanding gambling legislation and regulatory requirements specific to WA
• Identifying and responding to problem gambling in a responsible manner
• Providing assistance and support services to at-risk patrons
• Compliance and harm minimisation strategies for gaming venues
• Handling customer interactions and managing difficult situations professionally
  
  
  
  

What You Will Learn

Throughout this course, you will learn:

• Responsible gambling principles: Learn how to promote safe and legal gaming practices.
• Legal obligations: Understand WA gambling laws and compliance requirements.
• Identifying problem gambling: Recognise signs of gambling harm and take appropriate action.
• Customer service in gaming environments: Develop skills to assist and support patrons responsibly.