Which States Require RSG Certification?

Not every Australian state handles gambling training the same way. Depending on where you live (or plan to work), the RSG requirements vary — and it’s important to get the right certificate for your location.

Here's a quick breakdown of where RSG is mandatory, optional, or has its own unique rules.

State	Is RSG Required?	Approved Training
Queensland (QLD)	Yes – Mandatory for anyone involved in gambling duties	Must complete a government-approved RSG course with a registered training organisation (RTO)
New South Wales (NSW)	Yes – But under a different name: Responsible Conduct of Gambling (RCG)	RCG training must be completed in-person or via virtual classroom through a Liquor & Gaming NSW approved provider
Victoria (VIC)	Depends – Only required in certain roles	Often called Responsible Gambling Code of Conduct training; must be approved by the Victorian Gambling and Casino Control Commission (VGCCC)
South Australia (SA)	Yes – Compulsory for gaming machine licence holders and staff	RSG training must be completed within three months of starting work
Tasmania (TAS)	Yes – Required for staff working with gaming machines	Must be approved by the Tasmanian Liquor and Gaming Commission
Western Australia (WA)	No – Gaming is highly restricted	RSG not required unless working in Crown Casino Perth
Northern Territory (NT)	Yes – Required for licensed venues offering gambling services	Training must comply with NT Government licensing standards
Australian Capital Territory (ACT)	Yes – Mandatory for gaming staff	Staff must complete approved RSG training within one month of employment

If you're planning to move interstate or work in multiple locations, make sure your training is valid in the state where you'll be working. Some courses are only accepted in specific states, especially in NSW and VIC.

 If you're planning to work in a venue where gambling is offered — think poker machines, TABs, or Keno — there's a good chance RSG training is a legal requirement before you start. But it’s not just for casino dealers. Plenty of hospitality staff are also required to complete this training.

Here’s a look at who typically needs RSG certification:

• Bar staff working in pubs, clubs, or hotels with gaming machines
• Gaming room attendants
• Supervisors and venue managers overseeing gambling services
• Hospitality workers accepting bets or payouts
• Anyone handling gambling promotions or loyalty programs

In most states, you’ll need to complete RSG before your first shift — especially in QLD, SA, and TAS. Some states allow a short grace period (e.g. ACT gives you one month), but employers may still require you to have it done before you step behind the bar.

Also important: if you change jobs, move states, or haven’t worked in a gaming role for a while, you might need to complete refresher training. Some states enforce time limits on how long your certification remains valid (NSW, for instance, requires refresher training every five years).

Always check your state or territory requirements before enrolling in a course. One-size-fits-all training doesn't apply when it comes to gambling laws in Australia.

An RSG certificate opens the door to many exciting job opportunities in the hospitality and gaming industries across Australia. Whether you’re looking for a casual gig, a full-time role, or even a management position, RSG certification is a key requirement in many workplaces that serve alcohol and provide gambling services. Let’s dive into some of the most common job options available for RSG-certified individuals:

• Gaming Attendant

 As a gaming attendant, you’ll be responsible for overseeing gambling activities in venues like casinos, clubs, and pubs with poker machines (pokies). This role involves ensuring that customers are playing responsibly, checking for signs of problem gambling, and following regulations to ensure a safe environment. You might also assist customers with machine malfunctions and monitor the gaming floor to ensure compliance with the law.

• Bar Staff and Bartender

While bartenders are typically associated with serving alcohol, in venues with gambling services, you might also have to monitor gambling activities and assist guests with gambling-related inquiries. As a bartender with an RSG certificate, you’ll likely be working in a venue that combines both drinking and gaming, meaning you’ll be expected to maintain a responsible gambling environment while serving drinks to customers.

• Venue Manager

Venue managers are responsible for the overall operation of gaming venues, overseeing both the gambling and hospitality services. They ensure the venue is compliant with gambling laws, manage staff, handle customer complaints, and coordinate with regulatory authorities. The RSG certification is essential in this role to ensure the venue adheres to all regulations surrounding the responsible service of gambling.

• Gaming Supervisor

If you have more experience in the gaming industry, becoming a gaming supervisor could be the next step. Supervisors oversee the gaming attendants and bartenders, ensuring that all staff are following protocols and offering assistance when needed. Gaming supervisors are responsible for managing the flow of activities, monitoring the gaming area, and assisting with customer disputes or concerns. This role usually requires additional experience, but the RSG certificate is an absolute must.

• Event and Festival Staff

Large events and festivals that include gambling services, such as charity poker tournaments or gaming exhibitions, often require RSG-certified staff. Working as an event staff member, you may be responsible for assisting with gaming setups, managing customer inquiries, monitoring gambling activities, and ensuring everyone plays responsibly. This role is especially popular for those looking for casual work or seasonal employment.

• Customer Service and Support

For those who are more focused on customer interaction, customer service roles in gaming venues or hospitality settings also require RSG certification. These positions could involve greeting patrons, answering questions about games, handling basic gambling queries, or ensuring guests follow the venue's responsible gambling guidelines. Strong communication skills and a customer-first attitude are key in these roles.

• Compliance Officer

Compliance officers in gaming venues ensure that the establishment is operating within the bounds of the law. They monitor gambling activities to ensure the venue adheres to all legal and regulatory requirements, including ensuring that patrons are playing responsibly. In some cases, compliance officers also assist with the training of new staff on gambling regulations.

Obtaining your Responsible Service of Gambling (RSG) certificate is a straightforward process.

Whether you’re looking to start a new career or enhance your existing qualifications, follow these simple steps to get certified.

Step 1: Choose an Accredited Provider

The first step is selecting an accredited training provider. For example, National Online Courses (NOC) offers an online RSG course that is nationally recognised. You can complete the course at your own pace, from anywhere with internet access, at times that suit you.

Step 2: Enrol in the RSG Training Course

Once you’ve chosen your provider, you can enrol in the course. The RSG course covers essential topics like:

• Understanding gambling laws and regulations in Australia
• Identifying signs of problem gambling
• Promoting responsible gambling practices
• Providing support for at-risk gamblers
• Implementing strategies to prevent gambling harm
  
  

This course is designed to be flexible, allowing you to complete the training in your own time, with easy online access to all materials.

Step 3: Complete the Assessment

After you’ve finished the course materials, you’ll need to pass an online assessment. The assessment includes multiple-choice and short-answer questions to test your understanding. You can refer to the course materials as you complete the assessment, making it easier to pace yourself.

Step 4: Receive Your Certificate

Once you’ve successfully completed the course and assessment, you’ll receive your Responsible Service of Gambling certificate. It’s a nationally recognised qualification, and you’ll receive a digital copy of the certificate straight away. A physical copy will also be mailed to you. This certificate is accepted across Australia and is necessary for those working in gambling-related industries such as casinos, pubs, and clubs.

Step 5: Keep Your Certification Up to Date

Some states may require refresher courses to ensure that your certification remains valid. These courses are usually short and can be completed online, ensuring that you stay updated with the latest industry standards and regulations.

Why Choose National Online Courses (NOC)?

 If you’re looking for a flexible and accredited RSG course, you can consider options like National Online Courses (NOC). Here’s why it might suit you:

• Flexibility: Study at your own pace, whenever it suits you.
• Accredited: Nationally recognised certification that meets Australian standards.
• Affordable: Competitive pricing with no hidden fees.
• Support: Access to professional trainers and assistance if needed.
  
  

We offer convenient online access to training, giving you a simple way to get certified and enhance your career.

Benefits of Holding an RSG Certificate

Acquiring a Responsible Service of Gambling (RSG) certificate brings a host of advantages that not only enhance your career prospects but also ensure that you play an active role in maintaining a responsible gaming environment. Below, we’ll explore some of the key benefits that come with being RSG certified:

Career Advancement and Opportunities

One of the most significant benefits of obtaining an RSG certificate is the enhanced career opportunities it brings. With the gaming industry expanding rapidly, many employers seek staff who are not only skilled but also knowledgeable in the legal and ethical aspects of gambling. Having an RSG certificate can set you apart from others in the job market, allowing you to apply for a variety of roles that would otherwise be unavailable. From gaming attendants to venue managers, having this certification opens the door to a wide range of positions in the hospitality and gaming sectors.

Compliance with Legal and Industry Standards

The gaming and gambling industries are highly regulated, with strict laws in place to ensure that operators maintain a safe and responsible environment for their customers. By obtaining your RSG certificate, you demonstrate your understanding of these regulations and your ability to uphold them. Employers value certified staff who can ensure compliance with local and national regulations regarding responsible gambling, ensuring that both the venue and its patrons stay within legal boundaries.

Increased Earning Potential

With an RSG certificate, you significantly increase your earning potential. Roles that require RSG certification often come with higher pay rates, particularly those in management, supervision, and event coordination positions. Certified staff are in higher demand, which means that employers are willing to offer competitive wages to attract and retain skilled individuals. As you gain more experience and take on more responsibility in your role, you can expect to see a corresponding increase in your salary and benefits.

Contribution to a Safer Gambling Environment

Beyond the personal and financial benefits, one of the most rewarding aspects of holding an RSG certificate is the opportunity to contribute to a safer gambling environment. RSG-certified individuals are trained to recognize the signs of problem gambling and to intervene when necessary. By promoting responsible gambling practices, you help protect customers from the negative effects of gambling addiction, ensuring they enjoy the experience in a safe and controlled manner.

Building a Reputation as a Responsible Professional

Holding an RSG certificate signals to employers, colleagues, and customers that you are a responsible, knowledgeable professional who takes the industry’s regulations seriously. This certification demonstrates your commitment to best practices in the gaming industry, which can build trust and boost your reputation as a reliable and ethical team member. As you gain more experience, this reputation can help you progress into higher-paying roles and even management positions.

Flexibility in Job Selection

Many employers in the hospitality and gaming industries require their staff to hold an RSG certificate. Whether you're looking for a part-time, casual, or full-time position, the certification provides you with the flexibility to choose from a wide variety of roles. From bars and clubs to large casinos and festivals, you’ll find plenty of job opportunities that align with your schedule and career goals.

Ultimately, having an RSG certificate not only provides you with the knowledge and skills to work responsibly in gambling environments but also gives you the professional edge needed to thrive in a competitive industry. With the continuous growth of the Australian gaming sector, obtaining this certificate is a smart investment in your future.

With your Responsible Service of Gambling (RSG) certification in hand, you’re ready to explore job opportunities in Australia’s gambling and hospitality sectors.

These industries are diverse and have various pathways for those with RSG certification, ranging from full-time positions to part-time and casual work.

By leveraging job boards, networking, recruitment agencies, and exploring both casual and full-time roles, you’ll be well on your way to securing a position that suits your skills and career ambitions in the gambling and hospitality industry.

1. Use Australian Job Boards and Recruitment Websites

To find RSG-related jobs in Australia, start by exploring popular job boards that cater to the hospitality and gaming sectors. Websites like Seek, Jora, and Gumtree regularly feature positions that require RSG certification. Searching for terms like “RSG certified,” “casino jobs,” or “gaming attendant” will help you discover the latest openings in the field.

2. Check Out Casinos and Gaming Venues

In Australia, casinos and gaming venues are the primary employers for individuals with RSG certification. Large casino chains like Crown Melbourne and The Star Sydney regularly offer job openings for RSG-certified staff. Job roles often include:

• Casino Dealers
• Gaming Attendants
• Bar and Hospitality Staff in Casino Venues
• Responsible Gambling Officers
• Customer Service Representatives
  
  

Many of these venues also offer internal training and career development opportunities, making them a great starting point for long-term career growth in the gaming industry.

3. Explore Roles in Clubs and Hotels

Australia’s local clubs, pubs, and hotels often have gaming machines, which means they need RSG-certified staff to comply with responsible gambling regulations. These venues frequently hire:

• Gaming Room Attendants
• Responsible Gambling Officers
• Hospitality and Bar Staff

Look for opportunities at large hotel chains like Accor or local clubs and hotels that offer gaming services. You can also inquire directly at venues to see if they are hiring RSG-certified staff.

4. Networking and Industry Events

Networking within the gambling and hospitality industries can help you discover job openings that may not be advertised. Attend industry-specific events like gaming expos, hospitality trade shows, or local networking meetups. These events are a great way to connect with employers and fellow professionals in the industry. You can also join online forums or LinkedIn groups focused on responsible gambling and hospitality careers in Australia.

5. Recruitment Agencies Specialising in Hospitality

Many recruitment agencies in Australia focus on the hospitality and gaming sectors. Agencies like Hays and Frontline Hospitality can help you find RSG jobs by matching your skills with employers looking for certified staff. Reach out to these agencies, update your resume with your RSG certification, and let them assist you in finding job opportunities.

6. Look for Casual and Flexible Opportunities

If you’re looking for flexible work hours, many venues hire casual or part-time staff, especially during busy seasons, weekends, or events. This could be a great way to get your foot in the door and gain experience. Websites like Airtasker and Find A Job often list casual roles in the hospitality and gaming sectors.

7. Local Government and Regulatory Bodies

The Australian government, as well as state-based regulatory bodies, oversee the responsible service of gambling laws. Jobs related to compliance, enforcement, and industry oversight may be available through these agencies. Examples include roles such as:

• Licensing Inspectors
• Compliance Officers
• Regulatory Officers
  
  

Keep an eye on the career pages of state government websites and regulatory bodies like the Gambling Help Online service, which often provides job listings and opportunities for qualified RSG staff.

Frequently Asked Questions (FAQs)

Ready to Get Started?

By completing the Online Responsible Service of Gambling (RSG) Course, you're not only meeting essential gambling regulations but also gaining the skills to advance your career in the hospitality and gaming industry.

Whether you're just starting in the field or looking to enhance your existing qualifications, this course equips you with the knowledge needed to manage gambling activities safely and responsibly.

Sign up today and start learning at your own pace, from the comfort of your home, on any device.

With immediate access, full trainer support, and nationally recognised certification, you'll be ready to ensure a safe and legal gambling environment in no time.

Take the first step towards your RSG certification today and open the door to exciting career opportunities in the hospitality and gaming sectors.