Australia’s gaming and hospitality industries create many job opportunities. With an RSG certificate, you have access to a diverse range of jobs available. From poker machine rooms in local hotels to the casinos at Crown Melbourne and The Star Sydney, RSG jobs are in high demand.

RSG (Responsible Service of Gambling) certification proves you understand how to provide responsible gambling services in accordance with Australian laws. This includes strategies to minimise harm caused by problem gambling behaviors, identifying signs of gambling problems, and understanding your legal duties in places where those services are offered.

This guide covers the RSG jobs available in Australia. What each role actually involves, what it pays, and what experience or extra training you need to get there. New to the industry or looking to move up, there’s something in here for you.

15 Popular RSG Jobs in Australia

There are more job openings requiring or recommending an RSG certificate than you think. Casino dealers and poker machine technicians aren’t the only jobs available. Having an RSG allows access to various roles within the gaming and hospitality industries, ranging from front-line floor jobs to senior management positions.

1. Gaming Attendant

Average hourly wage: $27-$34 (casual) | $55,000 – $65,000 (full-time)

Gaming attendants are the first point of contact at any venue offering slot machines, TAB betting facilities or other gaming equipment. Tasks include maintaining a clean and safe gaming area, dealing with faulty machines and customer requests, making payouts and providing responsible gaming strategies to help reduce potential issues caused by gambling problems.

The RSG job market starts with gaming attendants. Although many venues offer training to prepare employees for this role, most of them require a valid RSG certificate and availability to work night shifts and weekends. Good communication skills and a calm nature contribute greatly, especially when dealing with patrons showing signs of problem gambling behavior. RSG job advertisements are available on SEEK for cities like Brisbane, Adelaide, Sydney and Darwin, with job openings in regional towns offering additional ‘loading’ allowances in addition to the basic salary.

2. Gaming Supervisor

Average salary: $32–$42/hr casual | $65,000–$80,000 full-time equivalent

Gaming supervisors oversee the gaming floor and the attendants working on it. In this role, you’re responsible for ensuring compliance with RSG obligations, managing shift handovers, handling customer escalations, and reporting any incidents or problem gambling observations to venue management.

Most gaming supervisors in Australian pubs, clubs, and hotels move up from gaming attendant roles after one to two years. Some larger hotel groups and casino operators run internal supervisor training programs — meaning a high-performing gaming attendant with a solid RSG foundation may be promoted without needing to go externally. Holding both an RSG and RSA certificate is standard at this level, particularly in venues that serve drinks on the gaming floor.

3. Casino Dealer

Average salary: $30–$40/hr | $62,000–$78,000 full-time equivalent

Casino dealers manage table games (blackjack, baccarat, roulette, and poker) at major casino venues including Crown Melbourne, Crown Perth, The Star Sydney, Sky City Darwin, and others. The RSG certificate is a baseline requirement for any casino floor role, alongside specific dealer training provided by the venue.

Dealer roles are in high demand at large Australian casino operators, which recruit consistently and often offer full internal training programs for new starters. What employers are looking for at the entry level is mathematical aptitude and the interpersonal skills to manage the table environment professionally. RSG-certified applicants who can demonstrate those traits are prioritised in the recruitment process.

4. Responsible Gambling Officer

Average salary: $65,000–$85,000 per year

Responsible Gambling Officers — sometimes called harm minimisation officers — are dedicated to identifying, supporting, and documenting patrons who may be experiencing gambling-related harm. This role is required at larger venues and casino operators under Australian gambling regulations, and it’s one of the most specialised RSG jobs in the country.

In this position, you’ll conduct patron interaction interviews, manage self-exclusion programs, liaise with external support services like Gambling Help Online, and maintain detailed records in compliance with state gambling legislation. It suits people with strong communication skills and an interest in welfare or counselling support work. The role typically requires a few years of gaming floor experience plus specific responsible gambling training beyond the standard RSG certificate.

5. Venue Manager

Average salary: $75,000-$105,000 per year

Venue managers oversee the full day-to-day operations of a gaming venue, which might be a large pub with 20 poker machines or a standalone gaming room at a major hotel. You’re responsible for staffing, compliance, licensing, revenue targets, and customer experience across both the gaming floor and food and beverage operations.

An RSG certificate is essential at this level. Venue managers in gaming environments must hold a valid certification and demonstrate a thorough understanding of state gambling legislation. Most people reach this role after progressing through gaming attendant and supervisor positions, supplemented by hospitality management experience. Hotel groups and large club operators across Brisbane, Adelaide, Melbourne, and New South Wales actively recruit experienced venue managers, often with career growth pathways to regional or group management roles.

6. TAB Agent / Betting Attendant

Average salary: $25-$33/hr casual | $52,000-$62,000 full-time equivalent

TAB agents and betting attendants work at licensed TAB outlets, which operate independently or within licensed pubs and clubs across QLD, NSW, SA, and the ACT. In this role, you have to process bets, manage terminals, pay out winnings, and monitor customers in line with RSG responsible gambling obligations.

TAB betting roles are a solid entry point for RSG jobs outside the traditional poker machine environment. Tabcorp and its retail partners across Australia recruit regularly, and the role suits workers who are comfortable handling cash under pressure and dealing with customers in a fast-paced environment. Weekend and public holiday shifts attract penalty loading, which boosts casual earnings meaningfully.

7. Club Gaming Attendant (RSL / Leagues Clubs)

Average salary: $27-$35/hr casual | $56,000-$67,000 full-time equivalent

RSL clubs, leagues clubs, and large community clubs across NSW, QLD, and SA employ significant numbers of RSG-certified gaming staff. These venues often have large gaming rooms with dozens of poker machines and require dedicated floor staff who can monitor patron behaviour, handle payouts, and apply harm minimisation protocols throughout every shift.

Clubs tend to offer stable employment with consistent shifts, particularly for workers who are available nights and weekends. Many large clubs across New South Wales and Brisbane operate their own internal training programs and support career growth from gaming attendant. RSG plus RSA is typically expected for floor staff.

8. Gaming Compliance Officer

Average annual salary: $70,000 – $90,000

Gaming Compliance Officers work for venues, casinos or state gaming authorities to ensure all forms of gambling comply with relevant laws.

Their job duties include:

• Conducting audits on gaming operations
• Checking employees’ RSA documents
• Ensuring venues adhere to strategies to reduce gambling harms
• Working with regulatory bodies such as Queensland’s Office of Liquor and Gaming Regulation or South Australia’s Independent Gambling Authority.

It’s a well-paid career available to people with experience in gaming operations, law or government relations. Holders of RSA certificates can start applying for these positions. That being said, Compliance Officers are expected to hold further qualifications in business, law or good governance along with strong industry experience.

9. Keno Operator

Average rate: $26-$33/hour | Full-time Equivalent Salary: $52,000-$62,000

Keno Operators are required to manage Keno machines at licensed hotels, clubs and dedicated Keno lounges across Australia. Responsibilities include selling and redeeming Keno tickets, paying out winning amounts and providing basic services to customers playing Keno. All jobs involving contact with customers require RSA/RSG certificates with special focus required in QLD, SA, TAS and ACT.

Keno is generally a lower-pressure environment than a busy poker machine floor. That makes it a good starting point if you’re new to gaming. Tabcorp runs Keno across Australia through pubs, clubs and dedicated outlets and recruits regularly. It’s also a decent foot in the door, because plenty of Keno operators move to broader gaming floor roles once they’ve built up some experience.

10. Events Coordinator (Gaming Events)

Hourly Rate: $30-$42 | Annual Salary: $60,000-$75,000

Corporate events, charity poker nights and casino-themed functions all need RSG-certified staff on the floor. Someone has to manage the gaming activities, keep things compliant and handle customers throughout the event. That’s the job.

Sydney, Melbourne and Brisbane have the most activity by a long shot. Pair your RSG with some event management experience and you’re a strong candidate. Most of the work is casual, the pay is solid, and the shifts are mostly evenings and weekends if that suits your schedule.

11. Gaming Room Team Leader

Average salary: $30-$40/hour | $63,000-$76,000 per annum

Gaming room team leaders act as senior floor staff responsible for supervising a specific area during their shift. They lead a team of gaming attendants, deal with complex customer issues, resolve any problems with machines, and ensure good RSG practices are followed.

You’ll mostly find this position at larger hotels and RSL clubs that run a proper tiered structure on the gaming floor. It’s a good fit if you’ve got experience and want more responsibility, but aren’t ready to step into a full supervisor role yet. NSW and QLD have the most openings, and it’s a natural stepping stone toward a supervisor position down the track.

12. Assistant Venue Manager

Average salary: $60,000–$78,000 per year

In this RSG job, you’re one step below the venue manager. Day to day, that means overseeing the gaming floor, managing staff schedules, keeping up with compliance and making sure everything runs smoothly during busy periods.

In gaming-heavy venues, you’ll likely be the one directly responsible for the gaming room. That’s why RSG is a hard requirement, not a nice to have.

Most hotel groups and large club operators use this role as a structured path to full venue management. If you’re coming from a gaming supervisor background and looking for the next move, this is it. RSG and RSA together are standard prerequisites and most job listings will specify both upfront.

13. Gaming Machine Technician

Average salary: $35-$48/hr | $70,000-$95,000 full-time equivalent

Gaming machine technicians install, maintain and repair electronic gaming machines at pubs, clubs and casinos across Australia. The role is more on the technical side of the gaming floor rather than the customer-facing side. However, an RSG certificate is still required.

Technicians work directly with machines in live gaming environments and need to understand responsible gambling obligations and compliance requirements.

Most employers in this space look for a background in electronics or electrical trades alongside gaming-specific experience. Major gaming machine manufacturers and service providers including Aristocrat, IGT and Konami recruit technicians regularly, as do large venue operators who run their own in-house maintenance teams. It’s one of the better-paid entry points into gaming for people coming from a trades background.

14. VIP Gaming Host

Average salary: $65,000-$90,000 per year

VIP gaming hosts look after high-value players at casinos and premium gaming venues. That means organising personalised experiences, managing player accounts, arranging complimentary services and staying in regular contact with your portfolio of players.

It’s a mix of sales, hospitality and responsible gambling, all in one role. RSG certification is mandatory, and most employers want a solid background in gaming floor operations before you move into a VIP-facing position.

Discretion and people skills matter more here than in most other gaming jobs. You’re dealing with players who spend serious money and expect a high level of attention. Crown, The Star and SkyCity all recruit for this regularly, and it’s one of the better ways to move into a senior gaming career without going down the compliance or management route.

15. Loyalty and Rewards Club Host

Average salary: $28-$36/hr casual | $57,000-$70,000 full-time equivalent

Loyalty club hosts run the member rewards program at clubs, pubs and casinos. That means signing up new members, handling redemptions, running promotions and answering member questions.

It’s a customer-facing role that keeps regulars engaged with the venue while keeping RSG obligations in check.

You’ll find most of these jobs at large RSL clubs and hotel groups in NSW and QLD, where loyalty programs are a big part of how the venue operates. RSG is a must, and RSA is usually expected too. It’s a good option if you want to work in gaming without being on the poker machine floor all night, shifts tend to lean more toward daytime and early evenings rather than late nights.

How to Find RSG Jobs Across Australia

SEEK, Indeed and Jora are the most active job boards for RSG roles. Search terms like “gaming attendant”, “gaming floor”, “RSG required” or “responsible gambling” paired with your city will pull up the most relevant listings.

Larger hotel groups and club operators also post directly on their own websites, so it’s worth checking those separately, particularly if you’re targeting a specific venue or chain.

Don’t rule out walking in with your resume during off-peak hours. Gaming venues often need staff quickly and a face-to-face introduction still carries weight, especially at smaller clubs and pubs.

Before you start applying, get your RSG sorted. Most employers won’t interview without it, and having it in hand puts you ahead of candidates who are still working on it. National Online Courses (RTO 41072) delivers government-accredited RSG training online in QLD, WA and NT.

The course takes three to four hours and issues your Statement of Attainment on the same day. NSW applicants need to complete the RCG certification through an NSW Government-approved RTO. Head to noc.edu.au to check availability and book.

Frequently Asked Questions

Do I need to hold both RSG & RSA certificates to apply for most gaming jobs?

Yes. The majority of gaming jobs in hotels, clubs and pubs in Australia require both RSG & RSA certificates. Most gaming jobs involve serving drinks to patrons at the gaming area, making RSA a necessity along with RSG. Holding both certifications increases your capacity to secure a good job and gives you an edge over those who possess only one.

Are there RSG jobs available in all Australian states?

Although RSG jobs are available in many states in Australia, the number of jobs available varies. Major states with plenty of gaming venues such as Queensland, New South Wales, South Australia, Victoria, ACT and Tasmania have more opportunities to obtain RSG jobs.

But, there are limited gaming job opportunities available in Western Australia due to strict laws limiting pokie machines, with Perth’s Crown Casino being an exception. There are also some active venues in Northern Territory offering RSG jobs in Darwin and regional areas.

Can I get an RSG job with no prior gaming experience?

Yes. The role of gaming attendants at pubs, clubs and hotels is genuine entry-level work in all states. Having your RSG certificate is what matters most. Most employers provide training in the specific rules and machines found at their establishment. Good attitude, availability to work evenings and weekends, and good communication skills will enable you to get your first RSG job despite having no experience in the field of gaming.

What can I expect to earn as a RSG staff member in Australia?

The pay for entry level gaming jobs can range from $27 to $35 per hour when you are employed on a casual basis, with substantial weekend and public holiday loadings. More experienced roles such as supervisors and venue managers can earn between $65,000 to $105,000 a year, depending on the venue and state. Having both your RSG and RSA qualifications will give you opportunities to earn higher hourly pay rates at larger venues.