What is an RSG certificate?
An RSG (Responsible Service of Gambling) certificate proves you’re trained to provide gambling services responsibly, comply with gaming laws, and reduce gambling-related harm.
Why is RSG training important?
It protects customers and venues by teaching harm-minimisation, legal compliance, and safe, professional responses to risky gambling behaviour.
Who needs an RSG?
Anyone working where gambling occurs: casinos, hotels, clubs (including RSLs), gaming lounges with pokies, TAB outlets, and cruise ship gaming rooms.
Is it legally required in Australia?
Yes. All states and territories require staff in gambling areas to hold valid RSG (or the NSW equivalent, RCG) before starting work.
What jobs can I get with RSG?
Gaming attendant, casino dealer, cashier/cage staff, TAB operator, club receptionist in gaming areas, gaming supervisor, and cruise ship gaming staff.
State & Territory RSG Requirements – 2025
| State / Territory |
Course Name |
Delivery Mode |
Validity |
Notes |
| NSW |
RCG – Responsible Conduct of Gambling |
Face-to-face or approved virtual (Liquor & Gaming NSW) |
5 years (competency card) |
RCG (NSW) is different from RSG; must complete NSW-approved training. |
| VIC |
Responsible Service of Gaming (RSG) |
State-approved face-to-face or blended |
3 years (refresher required) |
Only Victorian-approved providers are accepted. |
| QLD |
RSG – Responsible Service of Gambling |
100% online accepted |
No expiry |
Nationally accredited unit SITHGAM022 accepted. |
| WA |
RSG – Responsible Service of Gambling |
100% online accepted |
No expiry |
Nationally accredited unit accepted. |
| SA |
RSG – Responsible Service of Gambling |
100% online accepted |
No expiry |
Nationally accredited unit accepted. |
| TAS |
RSG – Responsible Service of Gambling |
100% online accepted |
No expiry |
Nationally accredited unit accepted. |
| NT |
RSG – Responsible Service of Gambling |
100% online accepted |
No expiry |
Nationally accredited unit accepted. |
| ACT |
RSG – Responsible Service of Gambling |
Online or in-person (ACT-approved) |
Check local regulator |
Must meet ACT approval requirements. |
RSG Course & Assessment Process
Can I complete RSG online?
Yes, in most jurisdictions (exceptions apply where state law mandates classroom or state-run delivery).
How long does it take?
Typically 3–4 hours online. Learn at your own pace in one sitting or over multiple sessions.
What will I learn?
- Gaming legislation and venue obligations
- Harm-minimisation and customer assistance
- Identifying problem gambling behaviours
- Refusing service and de-escalation
- Self-exclusion programs and referrals
- Incident reporting and record-keeping
How am I assessed?
Multiple-choice and short-answer questions plus scenario-based tasks (some online courses include brief video demonstrations).
What do I receive when I pass?
A Statement of Attainment for SITHGAM022 – Provide Responsible Gambling Services.
RSG Costs & Payment
How much does RSG cost?
Most online courses are $40–$60.
Any hidden fees?
Reputable RTOs include training, assessment, and certification in the advertised price.
How do I pay?
Credit/debit card, PayPal, and selected buy-now-pay-later options.
Validity, Renewals & Replacements
Does my RSG expire?
- QLD, WA, SA, TAS, NT: No expiry.
- VIC: Refresher every 3 years.
- NSW (RCG): Competency card valid 5 years.
- ACT: Check local regulator for current settings.
What if I lose my certificate?
Contact your issuing RTO for a digital reissue (usually within one business day).
International Students & Visitors
Can international students get RSG?
Yes, if your visa includes work rights.
Do I need a USI?
Yes. A Unique Student Identifier is required for all nationally recognised training.
Is RSG recognised overseas?
No. It’s specific to Australian gaming legislation.
Using Your RSG at Work & Choosing a Provider
Your responsibilities
Apply venue procedures, refuse service when required, record incidents, and support self-exclusion and referral pathways.
Penalties for non-compliance
Fines and enforcement actions can apply to both staff and licensees. Working without valid RSG/RCG may result in removal from the gaming area.
Why choose our online RSG?
Government-approved RTO (No. 41072), 100% online where permitted, self-paced learning, and expert trainer support.
